Shipping Info

Shipping Info

Shipping cost is additional to all prices listed on the website.

Within Australia

We use Australian Post for all orders. Cost is dependant on the size and weight of the item(s) purchased.

For All Purchases Outside of Australia

This cost shall need to be advised upon ordering and weighing of the item. We use airmail with Australian Post and this price begins at $50 for up to 20 kilos. Please enquire with us, there may be a possibility that the item you are requesting is stocked in the country you are from.
Customs Information For All International Customers

All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs. Legally we are obligated to mark all international shipments with value of goods. If your item is a gift we can remove the value from the delivery note, but we cannot from the shipment’s customs information on the package.
Timing of Dispatch of Product Ordered

All verified orders shall be dispatched within three working days (Monday through Friday), unless otherwise specified, e.g. special order items. If your item is not in stock or cannot be dispatched immediately, we will inform you of alternative suggestions by an email.

 

Please also note that for first time orders where the billing and delivery addresses differ we may contact you to verify that it is your card and your order – this is for your own protection.

 

Packaging

Most of our packaging material is recycled, recyclable or biodegradable materials apart from the postal services express postage bags.

 

Tracking

Once you have clicked to confirm your order and payment is approved, you will receive an order confirmation email with an order reference (please also quote this in any order inquiries). Where applicable a tracking number will also be sent in a separate email after your ordered items are posted.

 

From what I wrote on EHB

Shipping & Returns

Earth Heartbeat Pty. Ltd. uses the PayPal post charging service at checkout to calculate the postage for your purchase(s). The cost can range between $7.50 and $20.00 AUD depending on the size and weight of your order.

Please note however that overseas purchases may be subject to an additional postage fee – which if required is sent out via PayPal Invoice system. Please feel free to contact us for further clarification on this matter via email or our shop phone line.
We use only Registered and Track & Trace options for postage unless otherwise requested. We do this as it provides Earth Heartbeat and our customers with a form of postage that is traceable. This is useful in cases where postage may take longer than expected, or the package goes missing.

The time of delivery for each country can vary so we have a policy to contact international customers via email after the order with a shipping timeapproximation. We can say that generally international post can take from 7 – 28 days to be delivered after our posting. We will provide customers exchange or refund before we post your item if the terms of postage times are not viable.

Earth Heartbeat Return Policy: If an item you receive is faulty, or does not match the description of the item(s) that you purchased in your online order, please contact us immediately (within 48 hours of receiving) to return and/or exchange. Different products in our store may have slightly different policies E.g. electronic items & clothing.  We can explain further upon enquiry.
Thank you for shopping with us at Earth Heartbeat!