Shipping Details and requirements for parcels posting domestically and internationally.

Please read below, for those who are ready to set up postage, follow this link. 

Shipping cost is additional to all product prices, unless stated otherwise. For larger parcels and international parcels, you’ll receive back a price quote once your parcel is packaged and weighted and then you’ll be invoiced.

Customs Information For All International Customers All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs. Legally we are obligated to mark all international shipments with value of goods. If your item is a gift we can remove the value from the delivery note, but we cannot from the shipment’s customs information on the package.

Timing of Dispatch of Product Ordered All verified orders shall be dispatched within three working days (Monday through Friday), unless otherwise specified, e.g. Special order items. If your item is not in stock or cannot be dispatched immediately, we will inform you of alternative suggestions by an email.

Please also note that for first time orders where the billing and delivery addresses differ we may contact you to verify that it is your card and your order – this is for your own protection.

Note that currently most of our packaging material is recycled, recyclable or biodegradable materials apart from the postal services express postage bags.

If purchasing online once you have clicked to confirm your order and payment is approved, you will receive an order confirmation email with an order reference (please also quote this in any order inquiries). Where applicable a tracking number will also be sent in a separate email after your ordered items are posted.

Wild Fire Spins The Gold utilises one of the three delivery providers, please read about each provider to find out further important details.

DHL is a courier company and take great care to hold parcels from door to door.
We emphasise this delivery service for new countries that we are working with and when want more security and holding of a valuable parcel to its destination. These parcels are guaranteed to be more expensive than Australia Post. Yet the peace of mind and having DHL support getting the parcel through customs and tracking the swift arrival is worth it for particular items and countries.
Identification Requirements: Depending on what Country the parcel is going to there are different customs requirements. Suppling the details before had does support the swift movement through customs. Please be prepared.
Each country has its own requirements.
Spain asks for Passport number.
Brazil asks importer’s tax Id# or corporate tax ID or social security number. If you do not wish to provide any of this information we can write: “ISENTO” and this may delay your delivery and customs will get in touch.
Prices are calculated by volumetric weight, which incorporates the L x W x H divided by 5000 and then a fluctuating price percentage price for fuel prices is added on.
Speed of delivery: Super-fast on delivery.
Tracking number: Once posted you will be given your tracking number.
Insurance: If don’t insure parcel and it is lost. DHL will pay $30 USD for each kilo of weight sent. If you would like to insure your parcel, it costs $25 for up to $1000 AUD cash back or anything over is 2.5% of the value of the shipment.
If sending a document, it is $8 AUD for insurance which provides a flat $800 AUD cash back on documents.

Australia Post will always be less expensive. Yet if forms are not filled out properly or it is held up in customs it won’t be as easy to follow and it doesn’t have the same tracking as DHL, but there will be scans when it gets into facilities, but not in transit.

Prices are calculated by weight and they deliver up to 20 kilos.
Speed of delivery: When selecting Express post for international it often says 3 to 6 days to most destinations and this is an estimate and not a guarantee.
Tracking number: Once posted you will be given your tracking number. You can enter this number via a phone app if easiest  called AusPost. If you are receiving the parcel in USA, you can also use this same number through USPS app.
Insurance: If your item is valued over $100 AUD you can purchase Extra Cover – it provides loss or damage cover up to $5,000. If your item is lost or damaged and you haven’t purchased Extra Cover, compensation of up to $100 and a postage refund may be payable. The cost is $4 for every $100 of insurance.

Delivery to Gold Coast, Brisbane and certain other areas.
Aramex/Fastways Courier is just used locally in Australia in certain areas it is less expensive than Australia Post. They do not deliver to PO Boxes, Post Offices or Parcel Lockers.

Shipping & Returns

All individually compiled and created product orders are a final sale. If there is some unforeseen fault in something. We’ll do everything we can to replace or fix the item. Yet most orders require a lot of time and energy to compile. Please take the time you need to decide that you would like the item. Let us know if you have any further questions before purchasing.